1xlite Privacy Policy – How We Protect Your Personal Data

This Privacy Policy is issued by 1xlite, the online gaming platform operated at https://1xlite.plus. For the purposes of this document, "1xlite," "we," "us," and "our" refer to the platform and its operating team. "You" and "your" refer to any individual who accesses, registers, or interacts with the 1xlite platform in any capacity.

1xlite is a Pakistan-focused online gaming platform offering live casino, sports betting, slots, poker, Ludo, and related entertainment products. Our primary user base is in Pakistan and our operations are designed around the needs, payment infrastructure, and language preferences of Pakistani players.

As the operator of a platform that collects and processes personal data, 1xlite takes its role as a data controller seriously. This policy describes our practices honestly and in full. If you have questions about anything in this document that are not answered here, you can reach our privacy team at privacy@1xlite.plus.

This Privacy Policy applies to all personal data processed in connection with the 1xlite platform, including:

• Data collected when you register an account or update your profile.
• Data generated when you deposit, play, or withdraw on the platform.
• Data collected when you contact our customer support team.
• Data collected via cookies and similar tracking technologies when you visit the 1xlite website.
• Data provided when you participate in promotions, surveys, or the Refer a Friend programme.
• Data collected as part of identity verification (KYC) processes.

This policy applies regardless of the device you use to access 1xlite — mobile browser, desktop browser, or any other method. It applies to all registered accounts and to anonymous visitors who browse the platform without registering.

1xlite collects the following categories of personal data in the course of operating the platform:

We do not knowingly collect sensitive personal data beyond what is required for identity verification. We do not collect biometric data, health data, or political opinions.

1xlite collects your personal data through the following channels:

• Direct submission: Information you provide when registering, updating your profile, making a deposit, requesting a withdrawal, or contacting support.
• Automated collection: Technical and usage data collected automatically when you access the platform, via cookies, server logs, and similar technologies.
• Payment processors: Transaction confirmation data shared by Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners as part of processing your financial transactions.
• Verification services: Data returned by identity verification processes when you submit KYC documents.
• Referral activity: When another 1xlite user refers you to the platform using their referral code, we receive the referral association to process the referral programme correctly.

1xlite processes your personal data on the following legal grounds:

• Contractual necessity: Processing your account registration data, transaction data, and game history is necessary to fulfil our contractual obligations to you as a 1xlite account holder.
• Legal obligation: Identity verification (KYC), transaction monitoring, and record-keeping are required by anti-money laundering and financial services obligations.
• Legitimate interests: Fraud detection, security monitoring, and responsible gaming monitoring are conducted on the basis of our legitimate interest in protecting users and the integrity of the platform.
• Consent: Marketing communications — such as promotional emails and SMS — are sent only where you have given explicit consent. You may withdraw this consent at any time.

The personal data 1xlite collects is used for the following specific purposes:

• Creating and managing your 1xlite account, including authenticating your identity at login.
• Processing deposits, withdrawals, and in-platform financial transactions.
• Verifying your identity and age as required under our KYC obligations.
• Personalising your platform experience, including game recommendations and relevant promotional offers.
• Monitoring for fraud, collusion, bonus abuse, and money laundering activity.
• Operating the responsible gaming tools in your account, including monitoring for patterns that may indicate problem gambling behaviour.
• Processing Refer a Friend programme earnings and tracking referral relationships.
• Responding to support requests, complaints, and dispute submissions.
• Sending transactional notifications — deposit confirmations, withdrawal receipts, security alerts, and account status updates.
• Complying with legal and regulatory obligations applicable to our operations.
• Improving the platform through analysis of aggregated, anonymised usage data.

1xlite will send you marketing communications — such as promotional offers, new game announcements, and bonus notifications — only if you have given explicit consent to receive them. You are asked for this consent during the registration process and can change your preference at any time from your account settings.

If you have consented to marketing communications, you may receive them via SMS to your registered mobile number and/or email to your registered email address. You may opt out of either or both channels independently.

To stop receiving marketing messages from 1xlite, you can:

• Update your communication preferences in your account settings panel.
• Reply STOP to any SMS marketing message.
• Use the unsubscribe link in any marketing email.
• Contact support at privacy@1xlite.plus to update your preferences directly.

Please note that opting out of marketing communications does not affect transactional messages — you will continue to receive deposit confirmations, withdrawal receipts, security alerts, and other account-related notifications that are necessary to operate your account.

1xlite does not sell, rent, or trade your personal data. We share your data only in the following specific and limited circumstances:

• Payment processors: We share the data necessary to process your transactions with Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners. These processors act under strict contractual data processing agreements.
• Identity verification providers: KYC document data is shared with accredited verification service providers to complete identity and age verification. These providers are bound by confidentiality and data protection obligations.
• Game software providers: Technical session data is shared with game providers to operate live casino and RNG games. Game providers do not receive personally identifiable information beyond what is technically required to run the game session.
• Fraud prevention services: Technical data (IP address, device fingerprint) may be shared with fraud detection services to identify and prevent fraudulent account activity.
• Legal and regulatory authorities: We will share data with law enforcement, financial regulators, or other competent authorities where required by law — for example, as part of anti-money laundering reporting obligations.
• Business transfers: In the event of a merger, acquisition, or sale of the 1xlite business, your data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to close your account if you choose not to consent to the new operator's privacy practices.

No data sharing arrangement described above involves selling your personal information to any party for their own commercial use. All third parties who receive your data are contractually bound to use it only for the specific purpose for which it was shared.

1xlite implements a layered approach to data security to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• Transport encryption: All data transmitted between your device and 1xlite is protected by TLS 1.3 (256-bit SSL). Our HTTPS certificate is validated and renewed automatically.
• Storage encryption: Personal data and financial records are encrypted at rest using industry-standard algorithms. Encryption keys are managed separately from encrypted data stores.
• Access controls: Access to personal data within 1xlite's systems is granted on a strict need-to-know basis. Staff access logs are maintained and reviewed regularly. Multi-factor authentication is required for all staff with data access.
• Intrusion detection: Our infrastructure is monitored continuously for unusual access patterns, intrusion attempts, and other security anomalies.
• Regular audits: Security practices and data handling procedures are reviewed at minimum annually, and following any security incident, regardless of severity.

While no digital security system can guarantee absolute protection, 1xlite applies the same security standards to your personal data that we apply to our financial systems — because we recognise that both are equally important to your trust in the platform.

1xlite retains your personal data only for as long as it is necessary for the purpose for which it was collected, subject to legal obligations that may require longer retention. The following general retention periods apply:

At the end of the applicable retention period, data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate analytics purposes — it cannot be linked back to any individual.

1xlite uses cookies and similar tracking technologies on the platform to provide essential functionality, improve performance, and personalise your experience. The types of cookies we use are:

You can manage cookie settings through your browser. Disabling essential cookies will prevent the platform from functioning correctly. Disabling functional or marketing cookies will not affect your ability to use 1xlite but may reduce the personalisation of your experience.

As a 1xlite user, you have the following rights regarding your personal data. These rights are exercisable by contacting privacy@1xlite.plus:

1xlite does not knowingly collect personal data from any person under the age of 18. The platform is strictly for adults. We apply age verification as part of our registration and KYC processes to prevent underage access.

If we become aware that personal data has been collected from a person under 18, that data will be deleted immediately, the account will be closed, and any balance held in the account will be dealt with in accordance with our Terms and Conditions relating to underage accounts.

If you have reason to believe that a person under 18 has registered an account on 1xlite, please report it to support@1xlite.plus immediately so we can investigate and take appropriate action.

1xlite may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered users via email to their registered address at least 7 days before the changes take effect.

The version number and last-updated date at the top of this page are revised with every update. The most current version of this policy is always the version published at https://1xlite.plus/privacy-policy. We recommend reviewing this page periodically so you remain informed about how your data is handled.

Continued use of 1xlite following the effective date of a revised policy constitutes your acknowledgement of the updated terms. If you disagree with a material change, you have the right to close your account and withdraw your balance before the change takes effect — contact support to exercise this option.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how 1xlite handles your personal information, please use one of the following contact methods. Our privacy team will acknowledge your enquiry within 24 hours on business days.